Return & Refund Policy

LSR Healthcare Pty Ltd
ABN: 69 157 926 666
Website: lsrhealthcare.com.au

1. Policy Duration

Our policy lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange, unless required under Australian Consumer Law.

2. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • A valid proof of purchase (receipt or invoice) is required.

  • Products must not have been tampered with or repaired by a third party without prior written authorisation, as this may void the warranty.

⚠️ Do not send your purchase back to the manufacturer.

Please contact LSR Healthcare first for return instructions.

3. Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following products cannot be returned:

  • Single-use, sterile, or disposable medical items (e.g., cannulas, bougies, consumables).

  • Opened or used products.

  • Special-order or customised items.

  • Clearance or sale items marked “non-returnable.”

4. Partial Refunds

Partial refunds may be granted where:

  • Items are returned not in their original condition.

  • Items are damaged or missing parts for reasons not due to our error.

  • Items are returned after the 30-day period (if applicable and at our discretion).

A restocking fee of up to 10% may apply for change-of-mind or incorrectly ordered items.

5. Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.

  • If approved, refunds will be processed back to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable, unless the return is due to our error (e.g., faulty or incorrect product supplied).

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as processing times can vary.

  3. If you have completed these steps and still have not received your refund, please contact accounts@lsrhealthcare.com.au.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

Returns Department
LSR Healthcare Pty Ltd
Level 5, Nexus Northwest
4 Columbia Court
Baulkham Hills, NSW, 2153

8. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you may receive a store credit for the value of your return.

  • If the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

9. Damaged or Faulty Products

If your item arrives damaged, faulty, or incorrect:

  • Please notify us within 48 hours of delivery at sales@lsrhealthcare.com.au with your order details and photos.

  • We will arrange a replacement, repair, or refund at no additional cost to you.

10. Shipping Returns

  • Customers are responsible for return shipping costs, unless the product is faulty or supplied in error.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

  • For high-value items (over $1,000), we recommend using a trackable shipping service and/or shipping insurance. LSR Healthcare is not responsible for items lost in transit.

11. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

📧 Email (Orders & Returns): sales@lsrhealthcare.com.au
📧 Email (Accounts): accounts@lsrhealthcare.com.au
📞 Phone: 1300 859 767
📍 Address: Level 5, Nexus Northwest, 4 Columbia Court, Baulkham Hills, NSW, 2153